When Net Tel One was founded in 2002,
We felt that our industry was saturated with companies looking to sell telecommunications equipment and services. Only to fail on the implementation of support and service. All too often in our industry the first thing a company will do with a problem is to find someone other than themselves to point the finger at. Being in the field we could see the frustration in the customers face. There are not many things more frustrating than a service company pointing fingers and passing the buck. While your business
communications come to a halt. Through these experiences, the Net Tel One Hedgehog Concept was born.
We set out on a mission to correct this problem by hiring knowledgeable, reliable staff and teaching them to treat the customers problem as their own.
What is the Hedgehog Concept?
In business the Hedgehog Concept is the intersection of three circles. More than a strategy it's really an understanding. Jim Collins identifies the difference in his book "Good To Great". Great companies set their goals and strategies based on understanding; comparison companies set their goals and strategies based on bravado. The great companies are more like hedgehogs. It's a similar axiom to the One Thing. Based on the famous essay by Isaiah Berlin, "The Hedgehog and The Fox" describes how the world is divided into two types. The fox knows many things. The fox is a very cunning creature, able to devise a myriad of complex strategies to sneak attack upon the hedgehog. The hedgehog knows one big thing, rolling up into a perfect little ball this becoming a sphere of sharp spikes, pointing outward in all directions. The Hedgehog always wins despite the difference tactics the fox uses. The comparison companies are more like foxes; they know many things but lack consistency. Hedgehogs are winners in business, they focus on what they are good at and do it well.
The Net Tel One Hedgehog Concept is found at the intersection of 3 circles. Each circle has a different answer. Where they meet, holds the key to success.
What Drives our economic Engine? - Our Customers.
What are we deeply passionate about? - Taking ownership of our customers communication needs.
What can we be the best in the world at? - Seamless installation, maintenance, and support of all our customers communication needs.
At Net Tel One we believe if the product we supply in not working properly, it's our problem. Whether the issue is caused by cabling, network, your carrier or even an act of God. We will ensure your issue is handled correctly and resolved quickly. At Net Tel One, you will never hear "it's not our problem".
Meet The Team:
"We have been a customer for just over 5 years now and have migrated all of our Town offices as well as Schools to your platform. In addition to the technical advances Cloud Hosted provides working with the team at Net Tel One is always a pleasure. The technical knowledge and experience has made every migration go smooth and ensure no downtime. Each office has commented to me how much they appreciated the personal one-on-one training and support they received by Net Tel One staff the day after our migrations have completed. I look forward to continuing our relationship and exploring other services."
- Bill Hartigan
Director of Technology
Wareham Pediatric Associates
"Prior to switching to Net Tel One we were experiencing frequent phone outages and our service provider was less than helpful in resolving them. Since switching we have had very few phone issues. The transition was quick and flawless. The few issues that we have had, Net Tel One resolved them very quickly. I never feel like a number when speaking with them. No matter what the problem is they are there to help you. Adam and Rob are amazing! They are always very pleasant to work with (even when calling after hours when they are home with their families). I couldn’t be happier with the service they provide us and highly recommend them."
- Megan Wadman
Front Office Supervisor
"Thanks to Net Tel One we have joined today’s higher tech world. Their consistent support, knowledge and service before, during and after installation has been exemplary."
- Laura Fico
“Working with Net Tel One has been a great experience over the last 3 years. The response is instant to the very few issues we have had and the follow up is great. I highly recommend Net Tel One to anyone who needs phones!”
- Gary Rayberg
Walter J. May Insurance Agency, Inc.
"Working with Net Tel One has been a complete pleasure. From the starting point of our relationship including proposals, installation, education, and most importantly service, the staff at Net Tel One have been courteous, professional, knowledgeable, and easy to do business with. I highly recommend Net Tel One Communications."
- Larry May
Westwood - Mansfiled Pediatric Associates
"We've been with Net Tel One for 10 plus years and there's a reason. These guys solve problems, and reliability is one thing their systems have over competitors. I can honestly count on one hand how many times our network has gone down over the last 10 years, and as a large medical facility that can be the difference between life or death. These guys pick up the phone every time - nights, early mornings, weekends. It doesn't matter. Someone is always there to deal with whatever odd request we may have at that time. I've been in IT for over 30 years, and I would not hesitate to recommend Net Tel One to anyone (big or small). You guys rock. "
- Steve Sousa
Highland - March
"Net Tel One has been providing phone services to Highland-March Workspaces for ten years. I have to believe that we might be their greatest challenge since we provide phone services to multiple companies at each of our locations and we have to be able to customize that service to each company. They always meet the challenge with creative solutions and incredibly responsive service. We won’t even entertain proposals from other companies because NetTelOne has earned our complete trust. Can’t say enough about them!"
- Leslie Libeskind
"The people at Net Tel One are wonderful to work with. They are happy to either solve the problem for us (and always do so in a timely manner) or patiently explain how to do it ourselves so we know for next time. They are diligent with follow up, so a problem never lingers. I don’t mind when colleagues come to me with a phone problem because I know the guys over at Net Tel One will make short work of it."
- Katy Argenzio
Eye Care, P.C.
"We have been with Net Tel One from the start of our business and it has been nothing less than a pleasure to work with them. They were highly recommended to us by a business associate. Net Tel set up our computer network and phone system. They were professional, knowledgeable and super supportive. To this day we remain impressed with their services and attentiveness. I would highly recommend Net Tel One"
- Sheri Tankerley
"I have had the pleasure of dealing with Net Tel One for quite some time in my capacity as Office Manager for MAP, Inc. and the consistency in services, friendly and professional approach is something I always appreciate from them. Personally do not hesitate to give Net Tel One info as a reliable vendor in the IT world."
- Jose Lara
"We have been a client of Net Tel One Communication for over ten years. Our business model depends heavily on telephone communication, and all these years, Net Tel One Communication has been able to provide a reliable service and meet our communication needs. A few months ago, Net Tel One Communication helped us switch our phone services onto an Internet-based platform, which has provided more flexibility and higher quality services. The company provides excellent customer support service, and their technicians always arrive as scheduled and address any problems."
- Art Kalenjian
Chief Executive Officer
Suburban Home Health Care
"We have been a customer of Net Tel One for over 15 years and throughout that time they have consistently exceeded our expectations in customer service. They are quick to respond and flexible to work around our schedule and office hours. In particular, Greg, Josh, and Adam go above and beyond to ensure that all of our service requests are addressed quickly and professionally. We recently upgraded our phone system to their cloud based solution and they worked diligently and efficiently to ensure that the transition was seamless and that our business would go uninterrupted. They provide quality service and we look forward to continue working with them!"
- Jordan Chaput
Director of Operations
"When we needed to upgrade our telephone system, we turned to Net Tel One Communications. Chris O’Neill and his team handled the upgrade professionally and stayed on-site to assist us in the transition. We are pleased with our new system and their continued support. Net Tel One Communications will be our choice for future communication needs."
- Pauline Sullivan
"We have been very pleased with the level of service we receive from Net Tel One. They are very responsive to our calls and are always willing to spend the time to find creative ways to meet our business needs."
- Patti Kraft
"As a community bank committed to delivering the highest level of service to our customers, we were thrilled to find a telephone provider that held the same ideal. Most companies can deliver the same product to you, it’s how they deliver it and their commitment to keeping that level of exceptional service for the long haul that really matters. We saw that commitment with Chris at Net Tel One."