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9 Steps to Selecting an IP Phone


An IP Phone – It’s just a phone.

Really, there’s no way it could be difficult to select the right one for your needs, right?

Well, not exactly.

With over 200 different IP Phones on the market today, selecting the right IP Phone for your needs isn’t as easy as it might appear. That shouldn’t scare you away though – selecting the right IP Phone doesn’t have to be a painful experience. In fact, you probably don’t need to know much about IP Phone’s in order select the right one for your current and future needs, so if you are starting at the very beginning don’t worry – you just need to conduct a basic IP Phone needs assessment.

What you will find below are 9 steps to selecting an IP Phone. The steps are actually questions that once answered will unlock the necessary information needed to make an educated IP Phone purchase. Let’s take a look…


9 Steps to Selecting an IP Phone

Step One – What phone system or VoIP service provider are you currently using? What good is an IP Phone if it is not compatible with the phone system or service provider that you are using? With the advent of open source phone systems, SIP and BYOD service provider’s, it is easy to think that every IP Phone works with every phone system or service. Unfortunately, this is not the case so before looking into an IP Phone, check with your phone system vendor or service provider for a list of compatible IP Phones.

Step Two – Who will be using these IP Phones? Depending on the job function (or position) of the person using the IP Phone, there will be a different set of needs and each person will be looking for something different in the IP Phone. An executive for example, will want the latest and greatest IP Phone with all of the bells and whistles, while a receptionist might only be concerned with the number of total calls they can handle at one time.

Step Three – What features and functionality does that person/position need? Most people want the standard features in a phone such as Call Waiting, Call Transfer, Call Parking, Conference, etc. What you need to look for are needs such as a speakerphone, a large display and sidecar capability for extra extensions. For instance, if an employee is going to make heavy use of the speakerphone functionality, you may want to sell a Polycom IP phone as they are known for their high quality speakerphones.

Step Four – How many incoming calls will the person/position receive at a time? This is an important question because it will determine how many line appearances the recommended phone should have. While the average office worker will probably be okay with 3 to 5 line appearances, operators, administrators and receptionists will typically need more than 10 line appearances.

Step Five – How often will the phone be used? If a person is on the phone all day every day, they probably deserve a higher quality phone. Even if they do not deserve to be using a higher quality phone, a high quality phone will last longer under frequent use than a lower quality phone. In many respects, you get what you pay for, so make sure you buy the higher quality IP Phone for those that need it.

Step Six – Do you need an IP phone with routing capabilities? Believe it or not, there is many an office where there is only one Ethernet run to each desktop. If this is the case, both the desktop computer and the IP Phone will need to share a single Ethernet connection. In this situation you will need an IP phone with dual RJ45 Ethernet ports. If your office already has a  Voice LAN (separate voice network) set-up, then you should have an Ethernet drop run to the desktop just for the IP phone and you will be okay with an IP phone that has a single RJ45 Ethernet port.

Step Seven – Will you be utilizing a Power over Ethernet with this deployment? If you are currently (or plan on) using Power over Ethernet, you will need an IP Phone that supports Power over Ethernet . If you are not using Power over Ethernet and simply using AC power, make sure you have an extra outlet more at each work station to power the IP Phone.

Step Eight – What protocol and codec does your service provider/IP PBX support? Most of the IP Phones on the market support SIP and all of the major voice codec’s such as G.711, G.729, etc. Often times, however, your provider or phone system might only support a H.323, MGCP or SCCP compatible IP Phone or an IP Phone that supports the GSM codec. Don’t get stuck with an IP Phone that is not compatible with your phone system and or your voice service.

Step Nine – What’s your budget? Believe it or not, IP Phones can range from $40 to over $400 a piece. While price should never be the most important factor in selecting an IP Phone, it is important that you have a budget set for your IP Phones, since you don’t want to overspend and it will force you to really take a hard look at what features and functions are most important to you.

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