If your organization is striving to improve operational efficiency and the customer experience while reducing costs, you’ve got a lot in common with other companies that are tackling multiple priorities at the same time. A variety of tools has traditionally been employed to hit these goals, which is why collaboration strategy is getting more attention today. Your clients have high expectations, which means you’re constantly striving to keep their business, and that takes the

This article was originally posted on Business2Community on March 25, 2013. DeVry University, USA recently reported that 95% of people don’t know what the cloud is, despite having used it. This is scary. Scary because the cloud is here to stay. It has changed the way we socialize, do business and consume content. Everybody’s talking about it: but do we really understand it? It’s a bird … it’s a plane … it’s a cloud? The cloud is designed to simplify our digital lives. It’s su

Are you considering moving your business phone systems into The Cloud?  Here are 10 reasons why doing so is a good idea: 1.  Integration Cloud PBX by Net Tel One integrates CRM systems like SalesForce into your business phone system.  Call data is automatically captured and transferring into the CRM system.  Screen pop-ups when customers call telling the employee all about the customer. 2.  Efficiency Customers can manage their own PBX through our Customer Portal.  No need to